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Southworth Products Return Policy

Southworth evaluates customer requests for product returns on a case-by-case basis. In the event that a customer receives a Southworth product and wishes to return it, the customer must contact Southworth to request a Return Material Authorization (RMA) number. Please request a Return Material Authorization number by calling Southworth Customer Service at 800-743-1000 option 5 or emailing us at Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo..

This RMA request must be made on or before the fifteenth calendar day following the date of the Southworth invoice for the merchandise. Please note that not all products are returnable. Quantity orders, special designs and used products cannot be returned. Southworth reserves the right to evaluate requests and make the final decision on all product return requests.

When returning items, the RMA number must appear on the outside of all packaging material in order for a return to be accepted and processed. Customers shipping returns from the continental US, Canada, or Mexico have thirty (30) days from date of RMA issue for the product to arrive at the Southworth facility (address is provided on the RMA form).

All merchandise must be shipped to the Southworth facility via pre-paid freight (no COD accepted), or the shipment will be returned to the sender. A credit will be issued minus any restocking and refurbishing charges for damage that was incurred (even if the merchandise was damaged in transit).

Southworth Products Return Policy

Southworth evaluates customer requests for product returns on a case-by-case basis. In the event that a customer receives a Southworth product and wishes to return it, the customer must contact Southworth to request a Return Material Authorization (RMA) number. Please request a Return Material Authorization number by calling Southworth Customer Service at 800-743-1000 option 5 or emailing us at Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo..

This RMA request must be made on or before the fifteenth calendar day following the date of the Southworth invoice for the merchandise. Please note that not all products are returnable. Quantity orders, special designs and used products cannot be returned. Southworth reserves the right to evaluate requests and make the final decision on all product return requests.

When returning items, the RMA number must appear on the outside of all packaging material in order for a return to be accepted and processed. Customers shipping returns from the continental US, Canada, or Mexico have thirty (30) days from date of RMA issue for the product to arrive at the Southworth facility (address is provided on the RMA form).

All merchandise must be shipped to the Southworth facility via pre-paid freight (no COD accepted), or the shipment will be returned to the sender. A credit will be issued minus any restocking and refurbishing charges for damage that was incurred (even if the merchandise was damaged in transit).

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Material Handling Solutions Improve Productivity and Safety in Large Assembly Operation

Eaton Corporation is a company with a 100+ year history of providing safe, efficient, and reliable power management solutions to customers around the world. Eaton’s electrical division, located in Arden, NC, manufactures power distribution equipment, including low-voltage assemblies, medium-voltage controls and drives, and automatic transfer switches. At the Arden facility, products are engineered to order using standard componentry building blocks to create assemblies that are customized to the unique specifications of each customer.

Ben Kelpin is a Manufacturing Engineer for Eaton’s medium-voltage motor control assembly line. Medium-voltage control (MVC) equipment starts and stops electrical loads and is used to drive productivity, process performance and energy savings. MVC equipment includes a variety of starters and adjustable frequency drives that range from 2,300 to 13,800 volts. The motor loads can be as low as 50 horsepower, with the upper limit of approximately 8,000 horsepower, depending on voltage. This equipment typically controls motors used in pumping, fans, and chiller applications.

“Our customers include municipalities who purchase our equipment for wastewater treatment facilities, oil and gas pumping companies, and chiller manufacturers who design large-scale HVAC systems that cool entire factories,” Kelpin explains.

The Challenge

The motor controls that travel down Eaton’s assembly lines are vertical structures, with the most common measuring 36” wide x 30” deep x 92” high. Access to the structures is key. “Up until January of 2023,” Kelpin reports, “we used personnel lifts that had casters so they could be moved, but the lifts were heavy, requiring four or five people to unlock the casters and move the lifts to the areas where the work needed to be done. And they didn’t allow access to the left or right sides of the structures on the conveyors, so workers either stretched awkwardly or used ladders to reach those sections.” Those lifts, which were purchased in 2001, were also showing their age.

The Solution

“We knew we needed to replace that old set up,” says Kelpin, “so we brought in Tim Owens, our representative from Regional Material Handling Inc., and he invited Pete Horne, National Sales Manager at Southworth Products, to take a look at the situation. They recommended using two stationery lifts produced by Southworth, that would be positioned on either side of the conveyor.” Each heavy-duty lift was fitted with a powered extendable platform and a bridge between the two lifts which allows workers to get closer to the MVC assembly while also providing safer access to areas where they would have previously needed a ladder to do so.

The Results

The new lifts were installed in January 2023. The advantages of the new solution have been significant:

  • Productivity improvements - no need to lock/unlock and move the older, heavy lifts.
  • Easier access to work areas on and around the conveyor.
  • Safer and more ergonomic set up.
    • No need for reaching or ladders.
    • Bellows skirting (an added option) blocks exposure to undersides of lifts.
  • If staffing is an issue, this new system makes it possible for one person to do the job more efficiently; transversing from one side of the assembly to another using the bridge platform without having to go up and down, and back and forth between lifts.

“Based upon time studies, we had forecasted an annual efficiency savings of about $40,000,” Kelpin reports. “In the eleven months since the lifts were installed, we’ve realized $44,367 in savings.” That’s an 11% higher year-to-date savings than projected. “Anytime we can get our workers closer to the assembly in a way that’s safer and easier, that’s the kind of solution we want.”

Download as a PDF

Old assembly method only provided access to the left or right side of equipment.

Southworth solution with extending bridge platforms give workers full 360˚ access to equipment.

Leer más: Eaton Case Study


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Southworth Products Corp
P.O. Box 1380 
Portland, ME 04104-1380 
Número gratuito: 800-743-1000
TEL: 207-878-0700
FAX: 207-797-4734
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SOUTHWORTH PRODUCTS CORP | P.O. Box 1380 | Portland, ME 04104-1380
Toll-Free: 800-743-1000 | TEL: 207-878-0700 | FAX: 207-797-4734 | Site Map |

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